Sales Administrator

Job title: Sales / Procurement Administrator

Reports to: Procurement Manager

Location: Role can be worked from our Manchester or Leeds offices (Hybrid: 3 days on-site, 2 days home-working)

Hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch

Salary: Up to £25k DOE + benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom. We specialise in delivering technology solutions to businesses across various sectors. Our services include cloud computing, cybersecurity, data management, and more.

We have an open culture where collaboration, inclusion and close working with the leadership team is essential – we work together & we win together!

Focus of the role:

As a Procurement Coordinator you will be part of the Procurement Department and will work closely with our Account Managers to support our clients in their overall Sales journey with BCN Group. You will play an integral part in supporting all aspects of customer administration, providing quotes for products and services, and assisting in all activities in the renewals process. You will demonstrate excellent communication skills and will be required to handle customer queries and effectively collaborate with colleagues and suppliers.

Ideally with experience working for an MSP or in a similar role in the technology sector we are looking for an experienced Sales Support Administrator or Procurement Coordinator to join our team. You will have strong commercial and contractual awareness, high attention to detail and a proactive approach to learning and taking on additional responsibilities. Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

Responsibilities:

• Support the Sales Team with all customer requirements in relation to creating quotes for products, services, and engineering time.
• Build, price, and send contract renewals quotes to clients in a timely fashion.
• Utilise and build relationships with key suppliers to ensure we maximise value and expertise.
• Accurately prepare quotes ensuring all information required as part of the sales order process is captured to enable smooth transition to purchasing, engineering and billing departments.
• Respond to direct telephone and incoming customer enquiries.
• Answers inbound calls and makes outbound calls to identify and clarify requirements to build quotes and engage decision-makers to close sales.
• Provide after-sales support to retain customers.
• Organise and attend customer activities, web demos, appointment and provide follow up material etc when required.
• Ensure prompt and accurate answers to clients’ queries.
• Build strong client relationships, through regular communication.
• Report on the status of accounts, identifying risk and churn.
• Responsible for processing, scheduling, expediting, and updating sales orders to meet customer requirements.
• Communicate with customers, and Account Managers concerning product availability, delivery, and pricing product information to resolve calls of concern.
• Undertake relevant sales training and associated exams.
• Ensure pipeline is up to date and accurate.

Why BCN?

• The opportunity to shape your own future with industry leading training and development and access to our BCN Academy
• Competitive salary and the ability to progress
• 23 days holiday increasing with length of service and the option to buy additional leave
• Hybrid working
• Birthday off
• Company pension scheme
• 2 paid leave days per annum to volunteer and support your local community
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
• State-of-the-art offices with free parking
• Free 24-hour on-site gym (Manchester and Leeds)
• Long service gifts to celebrate the milestones
• Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances!), dress down every day, social events such as Summer BBQ, plus more!

Person, Skills & Experience:

• Experience quoting IT hardware, software and services is advantageous.
• Proficient with the Microsoft 365. Excel, Word, Outlook, SharePoint and Teams
• Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties.
• Excellent attention to detail and a high level of accuracy in all areas of work
• A proactive Self-starter with the ability to approach and resolve challenges.
• Ability to learn new skills quickly including adopting new processes and technology.
• Able to think on your feet and adapt to different situations.
• Possess fantastic organisational and time management skills.
• Must feel comfortable working in a fast-paced office environment.
• Team mentality