Skip to content

Resource Coordinator

  • Hybrid
    • Manchester, England, United Kingdom
  • £25,000 per year
  • PMO

Job description

Job title: Resource Coordinator

Location: Manchester M22 (Hybrid working available)

Hours: Monday to Friday, 37.5 hours per week

Salary: Up to £25k + benefits

 

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.

 

Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

 

Focus of the role:

As a Resource Coordinator for BCN Group, you’ll be part of the PMO function who work closely with our project engineers to efficiently support in the delivery of client projects. Our clients and projects vary in scale and complexity, so no two days will be the same.

The team is responsible for maintaining and improving the overall effectiveness of coordinating projects. This includes meeting of contractual commitments and liaising with customers. You will play a key role in supporting our project delivery process and will also work closely with the rest of our Business Operations teams.

 

Responsibilities:

  • Schedule resource for projects < 2 days effort across BCN

  • Monitor actual time vs effort on projects < 2 days

  • Liaise with purchasing to ensure equipment is available for projects

  • Communicate with customers to confirm booked work

  • Monitor and escalate queries

  • Triage and monitor the PMO mailbox

  • Triage and monitor the PMO project queue

  • Actively align all projects with the relevant project owner when received within PMO

  • Collaborate with the wider PMO team to ensure project resources are appropriately utilised

 

Person, Skills & Experience:

  • At least 2 years’ experience in an administrative role

  • Experience of diary management or scheduling would be highly desirable.

  • Ability to prioritise conflicting workload and schedules in line with the business and customer needs.

  • Demonstrate a very high level of customer service to internal and external stakeholders.

  • Demonstrate a ‘Can-Do’ attitude.

  • Be an excellent and confident communicator.

  • Proficient in all Microsoft packages – intermediate/advanced user in word and excel.

  • High levels of accuracy and attention to detail

 

Why BCN?

  • The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.

  • Competitive salary with the ability to progress.

  • 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!

  • Company pension scheme.

  • 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.

  • Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more

  • Life assurance

  • Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.

  • Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.

  • Long service recognition to celebrate all the milestones

  • Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

or