Renewals Administrator

Job title: Renewals Administrator

Reports to: Contracts Management Lead

Location: Manchester M22 (Hybrid working available)

Hours: Monday to Friday, 37.5 hours per week

Salary: £24k DOE + benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.

Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

Focus of the role:

A fantastic opportunity has arisen to join our Renewals Team as a Renewals Administrator. Reporting directly to the Contracts Management Lead in a team of five, the key focus of the role is the timely and accurate renewal of all customer contracts aligned to you.

• Work closely with our sales team to ensure all 3^rd party services are renewed efficiently and whilst managing business risk
• Liaise with 3^rd party suppliers to obtain quotes, check quantities and pricing for upcoming renewals
• Build a relationship with customers, be a point of contact for all renewal quotes and queries
• Generate quotes and sending for e-signature via our bespoke IT system
• Host weekly renewals meeting with the sales team and leaders to follow up on progress and updates
• Ensure adherence to BCN’s terms & conditions
• Protect the revenue of the business whilst ensuring a positive customer experience
• Host 1-2-1 catch-up calls with account managers to gain insight on upcoming renewals and customer requirements
• Weekly and monthly reporting on the status of renewals with stakeholders
• Work closely with the wider business operations team
• Gain confidence across BCN’s range of extensive products and services

Person, Skills & Experience:

• Minimum 2 years’ experience in an administrative role
• Experience within the IT industry is a bonus, but not required
• Experience within a sales support would be of benefit but is not required for the role.
• Good skills with the Microsoft package; Excel, Word, Outlook, SharePoint and Teams
• Excellent written English and communication skills
• Confidence and the ability to communicate clearly and effectively
• Self-starting with the ability to approach and resolve challenges
• Ability to learn new skills quickly including adopting new processes and technology
• Able to think on your feet and adapt to different situations
• High attention to detail and accuracy
• Possess good organisational and time management skills

Why BCN?

• The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy
• Competitive salary and the ability to progress
• Enhanced holiday allowance increasing with length of service, plus bank holidays, we even give you the day off if you’re working to celebrate your birthday
• Did we mention holidays? Yes we did, but you will also have the option to buy more
• Hybrid working policy – your wellbeing matters to us
• Company pension scheme
• 6-months of full pay during maternity leave – subject to length of service
• 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
• State-of-the-art office with free parking
• Balancing work, life, and fitness can be challenging, so we offer a free 24-hour on-site gym at our Manchester and Leeds locations to make it easier to stay active
• Long service gifts to celebrate all the milestones
• “Teach the Techie” sessions ran by our very own experts, where team members can share knowledge, learn new skills, and stay updated on the latest industry trends
• Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots lots more.