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Renewals Administrator

  • Hybrid
    • Manchester, England, United Kingdom
  • £26,000 per year
  • Business Operations

Job description

Job title: Renewals Coordinator

Location: Manchester M22 (Hybrid working available)

Hours: Monday to Friday, 37.5 hours per week

Salary: £26,000 DOE + Benefits

 

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.

 

Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

 

Focus of the role:

A fantastic opportunity has arisen to join our Renewals Team as a Renewals Coordinator. Reporting directly to the Contracts Management Lead in a team of five, the key focus of the role is the timely and accurate renewal of all customer contracts aligned to you.

 

  • Work closely with our sales team to ensure all 3rd party services are renewed efficiently and whilst managing business risk

  • Liaise with 3rd party suppliers to obtain quotes, check quantities and pricing for upcoming renewals

  • Build a relationship with customers, be a point of contact for all renewal quotes and queries

  • Generate quotes and sending for e-signature via our bespoke IT system

  • Host weekly renewals meeting with the sales team and leaders to follow up on progress and updates

  • Ensure adherence to BCN’s terms & conditions

  • Protect the revenue of the business whilst ensuring a positive customer experience

  • Host 1-2-1 catch-up calls with account managers to gain insight on upcoming renewals and customer requirements

  • Weekly and monthly reporting on the status of renewals with stakeholders

  • Work closely with the wider business operations team

  • Gain confidence across BCN’s range of extensive products and services

 

Person, Skills & Experience:

  • Minimum 2 years’ experience in an administrative role

  • Experience within the IT industry is a bonus, but not required

  • Experience within a sales support would be of benefit but is not required for the role.

  • Good skills with the Microsoft package; Excel, Word, Outlook, SharePoint and Teams

  • Excellent written English and communication skills

  • Confidence and the ability to communicate clearly and effectively

  • Self-starting with the ability to approach and resolve challenges

  • Ability to learn new skills quickly including adopting new processes and technology

  • Able to think on your feet and adapt to different situations

  • High attention to detail and accuracy 

  • Possess good organisational and time management skills

Why BCN?

  • The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy

  • Competitive salary and the ability to progress

  • Enhanced holiday allowance increasing with length of service, plus bank holidays, we even give you the day off if you’re working to celebrate your birthday

  • Did we mention holidays? Yes we did, but you will also have the option to buy more

  • Hybrid working policy – your wellbeing matters to us

  • Company pension scheme

  • 6-months of full pay during maternity leave – subject to length of service

  • 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us

  • Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more

  • Life assurance

  • Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts

  • State-of-the-art office with free parking

  • Balancing work, life, and fitness can be challenging, so we offer a free 24-hour on-site gym at our Manchester and Leeds locations to make it easier to stay active

  • Long service gifts to celebrate all the milestones

  • “Teach the Techie” sessions ran by our very own experts, where team members can share knowledge, learn new skills, and stay updated on the latest industry trends

  • Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots lots more.

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