Dynamics Business Central Support Consultant

Job title: Business Central Support Consultant

Reports to: Technical Support Team Lead

Location: Role can be based from any of our Manchester, Leeds or Reading offices (Remote working available)

Hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch

Salary: Competitive + benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom. We specialise in delivering technology solutions to businesses across various sectors. Our services include cloud computing, cybersecurity, data management, and more.

We have an open culture where collaboration, inclusion and close working with the leadership team is essential – we work together & we win together!

Focus of the role:

We are looking for a Business Central Support Technician to join our growing team. The ideal candidate will be able to offer exceptional 1^st and 2^nd line software support for a wide and varied customer base.

As a support technician, you’ll be able to manage and prioritise workloads for yourself whilst also being a point of escalation to assist your colleagues within the support team. Whilst dealing with support tickets, you need to be highly considerate of BCN’s operational agreements with customers and the service desk SLAs.

You will work closely with the team leader and your peers on the service desk, as well as technical escalation and functional fulfilment teams to resolve customer service tickets quickly, efficiently and to the customer’s satisfaction.

Responsibilities:

• Manage priorities in a fast-changing environment.
• Act as a point of escalation for service tickets when required.
• Have excellent customer facing and communication skills and be able to manage customer engagements effectively.
• Keep support tickets up to date with detailed notes on workings and resolutions.
• Support functional reviews of customer solutions and share knowledge throughout the team.
• Participate in ‘handover’ activities when customers come onboard with the service desk.
• Manage support tickets from start to finish, dealing with internal and external communications in a professional manor throughout.

Why BCN?

• The opportunity to shape your own future with industry leading training and development and access to our BCN Academy
• Competitive salary and the ability to progress
• 23 days holiday increasing with length of service and the option to buy additional leave
• Hybrid working
• Birthday off
• Company pension scheme
• 2 paid leave days per annum to volunteer and support your local community
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
• State-of-the-art office with free parking
• Free 24-hour on-site gym (Manchester and Leeds)
• Long service gifts to celebrate the milestones
• Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances!), dress down every day, social events such as Summer BBQ, plus more!

Person, Skills & Experience:

• Have excellent time management skills and ability to meet tight deadlines.
• Good communication skills, both externally with our clients and internally with your team.
• Experience in a support role and a proven track record managing a ticket stack.
• 2+ years’ experience supporting customer and software platforms.
• Excellent written and verbal communication skills.
• Strong client-facing and teamwork skills.
• Strong understanding of the MS Office Suite.
• A passion for learning.
• Good problem solving skills.

Highly Desirable:

• Experience supporting all versions of Dynamics NAV/Business Central, ideally from NAV 2009 to BC SaaS.
• Good working knowledge of all Dynamics NAV application areas.
• A working knowledge of Warehousing operations.
• A working knowledge of Manufacturing is a plus.